Exchange and Refund
Returns & Exchanges
We take great pride in our products, and hope you are delighted with your purchase or gift from Madonna Ventures. If for any reason you aren’t completely satisfied, we make it easy to get exactly what you want.
We will gladly return or exchange your online purchase, other than items designated as “final sale,” within 7 days of purchase as long as the items are in sale-able condition with all tags attached.
Return & Exchange Rules:
- Merchandise can be returned within 7 days from the delivery date. In case of damaged products, customer need to send an image of damaged product within 2 days of delivery via email or whatsapp.
- The original tag needs to be intact with the product.
- Please ensure that while returning, the items are packed properly so that the original packing of the product is not damaged in transit.
- The return shipping charges will be borne by us.
- Company is liable for the exchange / refund in case of any manufacturing defect or incorrect product being delivered.
- Your refund will be initiated as soon as we receive the returned product and accepted by our inspection team.
- For exchange customer has to initiate return of ordered product and reorder.
If you need further assistance with the return of an item purchased online, please email us at qtopiacare@gmail.com
We hope you enjoy your experience with us.